Retail Store Associate

JOB OVERVIEW: The Retail Sales Associate is responsible for increasing store sales by actively engaging customers, understanding their needs, and confidently recommending and selling products. This role creates a welcoming, personalized shopping experience that builds customer loyalty and brings the Coton Colors brands to life. In addition to driving sales, the Retail Sales Associate supports daily store operations, maintains brand and merchandising standards, and works collaboratively with fellow crew members to achieve store goals. DUTIES AND RESPONSIBILITES (but are not limited to) : Drive Sales and Customer Engagement Proactively greet and engage every customer in a warm, genuine, and timely manner. Initiate conversations to understand each customer’s needs, occasion, style, and budget. Recommend products, collections, personalization options, and gift solutions that meet the customer’s needs. Use suggestive selling, product pairing, and add-on recommendations to increase sales and enhance the customer’s purchase. Confidently guide customers through purchasing decisions and ask for the sale. Build lasting customer relationships that encourage repeat visits and brand loyalty. Stay informed about current products, promotions, events, and company initiatives. Deliver an Exceptional Customer Experience Provide attentive, knowledgeable, and personalized service throughout the customer’s visit. Maintain expert knowledge of the company brands, product collections, features, care, and personalization offerings. Respond promptly and professionally to customer questions, concerns, returns, and service needs. Create a fun, welcoming, and memorable environment that reflects the Coton Colors brand. Anticipate customer needs and look for opportunities to exceed expectations. Support Store Operations Accurately and efficiently process purchases, returns, exchanges, and other transactions using the point-of-sale system. Maintain a clean, organized, well-stocked, and visually inviting sales floor. Assist with replenishment, merchandising, pricing, product displays, inventory activities, and store events. Follow all company policies, procedures, safety practices, and loss-prevention standards. Complete assigned opening, closing, and daily operational responsibilities. Collaborate with fellow crew members and store leadership to achieve sales goals and support the needs of the business. Perform other duties as assigned. REQUIREMENTS: High school graduate Previous retail, hospitality, customer service, or sales experience strongly preferred. Basic technology skills and the ability to learn a point-of-sale system. Availability to work a flexible schedule based on store needs, including evenings, weekends, holidays, and special events. KEY COMPETENCIES: Customer Focus: Listens carefully, anticipates needs, and delivers personalized service and hospitality. Product Knowledge: Develops and maintains strong knowledge of the company brands and products Communication: Communicates clearly, confidently, and professionally with customers and fellow crew members. Initiative: Recognizes what needs to be done and takes action without waiting to be directed. Attention to Detail: Completes transactions and operational responsibilities accurately and efficiently. Problem-Solving: Remains calm, exercises good judgment, and works toward appropriate solutions. Brand Stewardship: Consistently represents the company brands, image, and core values. Dependability: Maintains regular and punctual attendance and follows through on responsibilities. Positive Energy: Brings enthusiasm, a strong work ethic, and a willingness to have fun while delivering results.

Careers | Work With Us | Happy Everything! – Happy Everything! by Laura Johnson

Coton Colors Company Careers

Join Team Happy Everything!

Thank you for your interest in a career with us!

Happy Everything!™ by Laura Johnson and our sister brand, Coton Colors by Laura Johnson, are part of the Coton Colors Company, where our mission is to create brands and products people love, while building an empowered, family-like community centered on sharing, giving, and living life to the fullest.

Applications for open positions are submitted through our parent company, Coton Colors Company, and many roles contribute to both brands unless specified otherwise in the job title and description. If you’re passionate about spreading joy and excited to join a dynamic, collaborative team, we’d love for you to explore our open positions and apply today!

explore the opportunities

Interested in joining the Coton Colors crew?  We are always looking for creative, innovative and talented professionals to join our team. 

At Coton Colors we celebrate every day.  Even work days.  

Do your values align with ours?

The founding principles of Coton Colors can be found resonating through our products, service and experience.

Didn't see your dream job listed?  We invite you to join the Coton Colors Talent Pool for future opportunities!  Share your career interests with us and we'll notify you when a new opportunity aligns with what you're looking for.  

Coton Colors also provides these amazing benefits and perks:

Competitive Compensation
Comprehensive Medical Insurance
401(k) with an ambitious Company Match
Generous Paid Time Off (PTO)
Ten (10) Company Paid Holidays, including your Birthday!
Maternity Leave
Crew Discount Program

We look forward to staying connected and keeping you engaged with current events at Coton Colors.

To learn more about us visit us at Coton Colors or Happy Everything! to learn more!

JOB OVERVIEW: The Retail Sales Associate is responsible for increasing store sales by actively engaging customers, understanding their needs, and confidently recommending and selling products. This role creates a welcoming, personalized shopping experience that builds customer loyalty and brings the Coton Colors brands to life.

In addition to driving sales, the Retail Sales Associate supports daily store operations, maintains brand and merchandising standards, and works collaboratively with fellow crew members to achieve store goals.

DUTIES AND RESPONSIBILITES (but are not limited to):

Drive Sales and Customer Engagement

Proactively greet and engage every customer in a warm, genuine, and timely manner.
Initiate conversations to understand each customer’s needs, occasion, style, and budget.
Recommend products, collections, personalization options, and gift solutions that meet the customer’s needs.
Use suggestive selling, product pairing, and add-on recommendations to increase sales and enhance the customer’s purchase.
Confidently guide customers through purchasing decisions and ask for the sale.
Build lasting customer relationships that encourage repeat visits and brand loyalty.
Stay informed about current products, promotions, events, and company initiatives.

Deliver an Exceptional Customer Experience

Provide attentive, knowledgeable, and personalized service throughout the customer’s visit.
Maintain expert knowledge of the company brands, product collections, features, care, and personalization offerings.
Respond promptly and professionally to customer questions, concerns, returns, and service needs.
Create a fun, welcoming, and memorable environment that reflects the Coton Colors brand.
Anticipate customer needs and look for opportunities to exceed expectations.

Support Store Operations

Accurately and efficiently process purchases, returns, exchanges, and other transactions using the point-of-sale system.
Maintain a clean, organized, well-stocked, and visually inviting sales floor.
Assist with replenishment, merchandising, pricing, product displays, inventory activities, and store events.
Follow all company policies, procedures, safety practices, and loss-prevention standards.
Complete assigned opening, closing, and daily operational responsibilities.
Collaborate with fellow crew members and store leadership to achieve sales goals and support the needs of the business.
Perform other duties as assigned.

REQUIREMENTS:

High school graduate
Previous retail, hospitality, customer service, or sales experience strongly preferred.
Basic technology skills and the ability to learn a point-of-sale system.
Availability to work a flexible schedule based on store needs, including evenings, weekends, holidays, and special events.

KEY COMPETENCIES:

Customer Focus: Listens carefully, anticipates needs, and delivers personalized service and hospitality.
Product Knowledge: Develops and maintains strong knowledge of the company brands and products
Communication: Communicates clearly, confidently, and professionally with customers and fellow crew members.
Initiative: Recognizes what needs to be done and takes action without waiting to be directed.
Attention to Detail: Completes transactions and operational responsibilities accurately and efficiently.
Problem-Solving: Remains calm, exercises good judgment, and works toward appropriate solutions.
Brand Stewardship: Consistently represents the company brands, image, and core values.
Dependability: Maintains regular and punctual attendance and follows through on responsibilities.
Positive Energy: Brings enthusiasm, a strong work ethic, and a willingness to have fun while delivering results.

OUR CORE VALUES

Our core values serve as the foundation for our crew and how we do business. The behaviors we focus on every day are:

Creative

Creating original, artistically designed products featuring both function and flair, providing customers with versatility and a touch of fun, while also stimulating employees in an inspiring, clean, and organized atmosphere.

"Can Do" Attitude

There are no immediate answers of NO at Coton Colors.

Discerning

Expecting the absolute best of ourselves, with unprecedented attention to detail in planning, creation, and execution in every area of our company. Always working to the level of “The Coton Colors Company Way” which is doing things better, with more style, and with more fun than anyone else.

Intelligent

Consistently seeking learning opportunities to improve our talents.

Quick, Hardworking & Nimble

In everything we do, constantly improving our methods to do it better, faster, and cheaper without sacrificing our Core Values. We are nimble and are pleasantly adaptable to take advantage of opportunities.

Giving

Realizing our own blessings, seeking out ways to give back a little HAPPY to those that need it most.

Hospitable

Evoking a warm, nurturing environment with our employees and customers alike, creating lifelong relationships.

Shoot The Moon Mentality

Consistently challenging ourselves to find and tackle bigger and better idea.

Respectful

Steadily seeking out and listening to the feedback and insight from employees, vendors, and customers, striving to incorporate opinions to create the best products, methods, and services. Supporting each other with a tenacious pursuit of dependable communication and on-time deliveries of promise.

Trustworthy

Operating with the highest of moral standards – we expect those of others, so we definitely expect the same of ourselves!

Proud

Always taking the time to be proud of our many accomplishments and recognizing, acknowledging, and celebrating them along the way.

Happy

Finding HAPPY in all that we do – from the first product idea through development and into creation and marketing – bringing that HAPPY to our customers.

Equal Employment Opportunity Policy

Coton Colors Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations Policy

Coton Colors Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment screening, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at (850) 383-1111 or careers@coton-colors.com

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